55% of users say they enjoy getting quick responses to simple questions from a chatbot.64% of internet users say the best chatbot feature is 24-hour service.Using chatbots can help businesses save up to 30% from the $1.3 trillion they spend to service customer requests.

and a third of the total population use voice search ( eMarketer, 2019). Nearly 40% of all internet users in the U.S.41% of people starting online chat conversations with businesses are C-level executives.24% of enterprises, 15% of mid-sized companies, and 16% of small businesses now use chatbots.Countries with the most number of chatbot users are the U.S.Messaging apps have over 5 billion active users a month.Meanwhile, the insurance sector will also benefit from AI technology, which includes chatbots, with cost savings of around $1.3 billion by 2023, up from $300 million in 2019.It is estimated that cost savings from using chatbots in banking will reach $7.3 billion globally by 2023, up from the 2019 estimate of $209 million.This is expected to grow to a whopping $102.29 billion by 2026, at a CAGR of 34.75% over the period of 2021-2026. Specifically, the chatbot market value was at $17.17 billion in 2020.In general, the global conversational AI market size will grow from $4.8 billion in 2020 to $13.9 billion by 2025, at a CAGR of 21.9%.These chatbot industry statistics show the current state of its growth and global penetration: Chatbot Market AI advancements drive chatbot innovations. The growth of automation fuels the global chatbot revolution.

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